Article 1. Definitions

1.1 General Terms and Conditions (hereinafter referred to as “Conditions”): the following delivery and payment conditions apply to all sales via Sistership.nl. You agree to this when you place an order;

1.2 Company: Sistership.nl is a trade name of an online store that offers clothing and related items through “distance buying” to consumers;

1.3 Consumer: a natural person or company who enters into a distance contract with the entrepreneur;

1.4 Agreement: a distance agreement between Sistership.nl and the consumer.

Article 2. Applicability
2.1 These terms and conditions apply to every offer from Sistership.nl and to every distance agreement concluded between the company and the consumer;
2.2 These Terms and Conditions always apply to all offers, orders and agreements concluded using the Sistership.nl website;
2.3 Before the distance contract is concluded, these terms and conditions are made available via our website. Accepting an offer or placing an order implies that these terms and conditions have been accepted;
2.4 It is only possible to deviate from the provisions of these terms and conditions in writing. If any part of these terms and conditions is deviated from, the other provisions will remain in full force and effect. The consumer cannot derive any rights for future transactions from any agreed deviations.
2.5 Unless otherwise agreed in writing, the general or specific terms and conditions or stipulations of third parties are not recognized by Sistership.nl.

Article 3. Agreements
3.1 An agreement is only concluded after acceptance of the order by Sistership.nl. Sistership.nl is entitled to refuse orders or to attach certain conditions to the delivery, unless expressly stated otherwise. If an order is not accepted, this will be made known within five (5) working days after receipt of the order, stating the reason.

Article 4. Prices
4.1 All offers from Sistership.nl are without obligation. Sistership.nl expressly reserves the right to change prices, in particular when this is necessary on the basis of (legal) regulations.
4.2 The stated prices for the products offered are expressed in euros, including VAT. Shipping costs are (unless stated otherwise) not included in the stated prices. Before concluding the agreement, the total price will be communicated via our website.
4.3 For shipments within the Netherlands, no shipping costs will be charged for orders over €150.00. For orders under this amount we charge 5.95 shipping costs. For shipments to countries other than the Netherlands, the contribution to the costs of shipping and insurance depends on the country. These costs are added to the order after the personal details have been entered during the completion of the order.
4.4 Sistership.nl cannot be held to price statements that are incorrect, for example as a result of input, typing or printing errors. No rights can be derived from unlawful price information.

Article 5. Payments
5.1 Payment is made entirely in advance at all times.
5.2 Payment can be made in various ways as stated below and indicated during the ordering process. Further (payment/order) conditions may be imposed on a consumer's order. After placing an order, the consumer will immediately receive a confirmation by e-mail stating the total costs.
5.2.1 iDeal: if the consumer banks via the internet with ABN Amro Bank, ASN Bank, ING, Rabobank, SNS Bank, SNS Regio Bank, Van Lanschot, Tridios or KNAB, the consumer can pay the order electronically via our website in a secure manner . An electronic payment via the Internet is comparable to a PIN payment in a store. After placing the order, the consumer chooses the payment method iDeal. The consumer then follows the procedure that he/she is used to with payment via internet banking. In principle, the payment is processed the same working day.
5.2.2 Credit card: direct and online by means of credit card payment (VISA and MasterCard). The payment is authorized online, so that the consumer knows immediately whether or not it is approved. No additional costs are charged for payments by credit card. In principle, the payment is processed the same working day.  

5.2.3 Bancontact: consumers from Belgium can use the Bancontact payment option to pay for their order in a familiar way with a payment card. In principle, the payment is processed the same working day.
5.3 In the event of bankruptcy or suspension of payment of the consumer (or an application to that effect), the claims of Sistership.nl are immediately due and payable.
5.4 If Sistership.nl has to hand over its claim for collection, the consumer will owe a fixed amount of 15% of the extrajudicial collection costs owed. If Sistership.nl can demonstrate that it has necessarily incurred higher costs, these will also be borne by the consumer.

Article 6. Delivery
6.1 All items from the online store are available from stock. Unfortunately, it can happen that an article is no longer available, in which case we will inform the consumer as soon as possible.
6.2 Sistership.nl strives to ship all orders within 1 to 2 working days after receipt of payment. This is done via PostNL to the delivery address specified with the order. If the delivery period deviates for certain reasons, the consumer will receive a notification in the shopping cart, when choosing the payment method and in the confirmation of the order.
6.3 Exceeding the stated delivery time does not entitle the consumer to compensation, dissolution of the agreement or non-compliance with any obligation that may arise for him from this or any other related agreement.
6.4 The order must be delivered to the consumer no later than 30 days after the order. If it proves impossible to deliver an order within 30 days, the consumer will be informed about this in good time and the consumer has the right to cancel the order free of charge. In that case, Sistership.nl will provide a refund. This does not apply if the parties have agreed on a different delivery term.
6.5 Delivery in parts is permitted.
6.6 The delivery obligation of Sistership.nl will be fulfilled as soon as the delivery has been offered.
6.7 In the event of refusal or non-collection of the offered delivery, return freight and storage costs, as well as the risk of damage or loss of the shipment, will be fully borne by the consumer.
6.8 Offered products are clearly and truthfully depicted and/or described and as complete as reasonably required. However, it is possible that color, type, text and/or price changes deviate from reality.
6.9 Sistership.nl is never responsible for consequential damage.

Article 7. Retention of title
7.1 The ownership of the delivered products only transfers to the consumer if the consumer has paid all that he/she owes Sistership.nl on the basis of the agreement(s) concluded in respect of the delivered products.

Article 8. Exchange/return of items
8.1 We do everything we can to inform the consumer about the articles via our website. If the consumer nevertheless does not wish to purchase an item without giving any reason, the consumer has the right to return the product and/or exchange it for another product within 14 days of receipt of the order. 

8.2 During this period, the consumer will handle the product and the packaging with care. The consumer will only unpack or use the product to the extent necessary to assess whether he/she wishes to keep the product. If the consumer exercises the right to return, he will return the product with all accessories supplied and – if reasonably possible – undamaged and in the original condition and packaging to Sistership.nl, in accordance with the reasonable and clear instructions provided by Sistership.nl. .
8.3 Sistership.nl only accepts exchanges/returns for which the instructions have been followed. Exchanges and returns not received within the specified time will not be accepted.

8.4 To return items from the Netherlands, the consumer can use the freepost number included with the order. For returns via the freepost number, €6.95 in postage costs will be charged. For Belgium an amount of €8.95 will be charged. This amount will be deducted from the amount to be refunded.

8.5 For returning items from a country other than the Netherlands, the consumer can use the return address enclosed with the order. The consumer sends the package via a parcel service of his choice. The shipping costs for this return are for the account of the consumer.

8.6 The return will be confirmed by e-mail after receipt of the goods. Sistership.nl will refund the purchase amount of the return shipment, minus postage costs, to the account from which the amount came within 14 working days.

Article 9. Complaints
Complaints regarding delivery and/or quality of the order.
9.1 Sistership.nl makes every effort to deliver a perfect product. After receipt of the order, the consumer must immediately inspect the delivered goods and immediately report any defects found to Sistership.nl in writing. If a garment has not been delivered in accordance with the order or does not meet the description on our website, the consumer must report this to Sistership.nl immediately. The consumer can do this by sending an email to sistershipnl@gmail.com

9.2 The warranty lapses if the consumer has attempted to repair the defect without consultation and/or has not followed the instructions for use and/or instructions for use.
9.3 Sistership.nl strives to resolve the consumer's complaint as soon as possible and in consultation with the consumer. In all cases, the instructions for return, as the consumer receives when registering the complaint, must be followed exactly.

Article 10. Liability
10.1 Any liability of Sistership.nl, of personnel and products of Sistership.nl for all damage, of whatever nature, direct or indirect, including trading loss, consequential damage, damage to movable or immovable property or to persons, is expressly excluded. Nor is Sistership.nl liable for damage caused by third parties during the execution of the agreement.
10.2 Sistership.nl accepts no liability for any damage resulting from the use of the products of Sistership.nl.
10.3 Any liability of Sistership.nl towards the buyer is in any case limited to a maximum of the invoice amount that the buyer owes Sistership.nl under the agreement in question.
10.4 For misunderstandings, mutilations, delays or improper transmission of orders and communications as a result of the use of the internet or any other means of communication in the traffic between the consumer and Sistership.nl, or between Sistership.nl and third parties, insofar as related Sistership.nl is not liable for the relationship between the consumer and Sistership.nl, unless and insofar as there is intent or gross negligence on the part of Sistership.nl.

Article 11. Force majeure
12.1 In the event of force majeure, Sistership.nl has the right, at its own discretion, to suspend the execution of a consumer's order, or to dissolve the agreement without judicial intervention, by notifying this in writing and without Sistership.nl is obliged to pay any compensation, unless this would be unacceptable in the given circumstances according to standards of reasonableness and fairness.
12.2 Force majeure is understood to mean any shortcoming that cannot be attributed to Sistership.nl, because it is not due to its fault and is not for its account under the law, legal act or generally accepted standards.

Article 12. Applicable law and competent court
All rights, obligations, offers, orders and agreements to which these conditions apply, as well as between Sistership.nl and the consumer to which these conditions apply, are exclusively governed by Dutch law.

Questions, complaints and comments
If, after reading these terms and conditions, you have any questions and/or comments about these terms and conditions, we kindly request you to contact us in writing, by telephone or by e-mail.