Shipping FAQ
Delivery time and shipping costs
We currently ship to: Germany, Belgium, France, Spain, Italy, Denmark, Sweden and Finland.
SISTERSHIP delivers its products within the Netherlands with PostNL. In this way, SISTERSHIP ensures that their products are shipped carefully and arrive safely to you. In the unlikely event that something went wrong with your delivery? Please contact us within 14 days of receiving your order so that we can help.
How long will it take to receive my order?
If you have placed your order on working days before 16:30, your order will be shipped the same day. Orders that are shipped within the Netherlands & Belgium will arrive within 1 to 2 working days.
NB! Some products are preorder products these will not arrive with you within 1 to 2 working days. These are sent to the customer as soon as the products have been delivered to us.
Are you ordering a Pre-order item? This is the delivery time of your entire order. Do you want to receive the other items sooner? Then place two separate orders.
What are the shipping costs and delivery times?
The Netherlands
Standard shipping Netherlands costs € 5,95
· Costs: Free shipping above €150,-
Delivery time: 1 to 2 working days
· Supplier: Post NL
INTERNATIONAL SHIPPING TIME INSIDE EU: 3-7 DAYS
Shipments within the EU take about 3-7 days to deliver. Please keep in mind that the shipping costs are higher if you order internationally. The costs will be displayed at the check out and include all taxes & duties
SISTERSHIP delivers its products within the Netherlands with PostNL. In this way, SISTERSHIP ensures that their products are shipped carefully and arrive safely to you. In the unlikely event that something went wrong with your delivery? Please contact us within 14 days of receiving your order so that we can help.
If you have placed your order on working days before 3:00 PM, your order will be shipped the same day. Orders shipped within the Netherlands will arrive within 1 to 2 business days.
The Netherlands
· Costs: TEMPORARILY FREE!
Delivery time: 1 to 2 working days
· Supplier: Post NL
When you are not completely satisfied
Exchange & Return
Isn't it quite what you're looking for? No problem, you can return your order within 14 days. The return costs are:
Netherlands = €6.95
Belgium = €8.95
Germany = €8,95
(France = €8.95, Spain = €12.95, Italy = €12.95,
Finland = €15.95, Sweden = €14.95, Denmark €9.95, Portugal €12.95, Austria €11.95).
Exchanging or returning can be done quickly and easily by following these steps:
1. Send us an email on retour.sistership@gmail.com after which we will give you the return instructions. (Request response within 1-2 business days).
2. You will receive a return form from us. Fill this in as clearly as possible and add it to your return package.
3. You will receive a return label via email. Stick this on the package and deliver your package inside 14 days after receipt to PostNL.
4. After we have received your return in our warehouse, we will process your return within 14 days.
NB!!!! SALE & STUNT DEALS, BODY'S and JEWELRY to be allowed to NOT returned or exchanged, your return will be refused.